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Privacy, Security & Legal

This Policy was last updated on August 2, 2017

1. Introduction

AMERICAN CAPITAL GROUP, Inc. (hereinafter ACG) is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you interact with us.

2. Information We Collect

ACG collects and maintains customer information as part of servicing your account and your customer relationship. In the course of servicing you, we collect information about you from a variety of sources, such as:
  • Information you provide to us on applications or other forms, such as your name, address and telephone number;
  • Information we receive from an outside company, such as a credit bureau regarding your credit history or business status;
  • Information about your transactions with us;
  • Information you provide voluntarily, either by phone or in person, to our employees assisting with an issue; and
  • Information you provide voluntarily online in response to a survey or information request.
Web Browser or Mobile Devices
When you visit our website or are using the ACG mobile application we may use cookies, web beacons, and other tracking technologies to track information to administer the site and analyze its usage and performance. Examples of information we may track include the following:
  • Your Internet protocol address or unique mobile device identifier;
  • Number of links you click within our website;
  • State or country from which you accessed the website or mobile application;
  • Date and time of your visit;
  • Name of your Internet service provider;
  • Web page from which you linked to our website;
  • Pages you viewed on our website or mobile application;
  • Device settings.

3. Disclosure of nonpublic personal information to third parties

The customer information that we collect is used to service your accounts and meet your financial needs. We do not disclose any nonpublic personal information about you to anyone, except as permitted by law or as described below. Nonpublic personal information includes your name, address, Social Security number or other information provided to us on an application, form, website or mobile application, as well as any account numbers, payment history, balances, or information from a consumer report that you authorize us to obtain. However, we are permitted under law to disclose nonpublic personal information about you to other third parties in certain circumstances. For example, we may disclose nonpublic personal information about you to third parties to assist us in servicing your account with us or to government entities in response to subpoenas.
We do not disclose any information to nonaffiliated third parties. We do not share customer information with outside parties who may wish to market their products to you. We may report information about your account(s) to credit bureau and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report.

4. Confidentiality and security

We restrict access to nonpublic personal information about you to only those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.

5. Changes to this Statement

ACG has the discretion to occasionally update this privacy statement. When we do, we will also revise the "updated" date at the top of this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

6. Customer Service

If you have any questions about your account or would like more information about ACG products and services please call us at (949) 822-3017

7. Contacting Us

If you have questions regarding our Privacy Policy, its implementation and/or our general practices, please send your comments to:
American Capital Group, Inc.
Attn: Stefanie Viada
23382 Mill Creek Drive, Ste 115
Laguna Hills, CA 92653